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HOSPITALITY MANAGER

Stellenbosch | Full-Time | On-Site

About Blix

Blix is a heritage-inspired hospitality brand rooted in storytelling, craftsmanship, and curated social experiences. From our tavern to our guesthouse and private member events, we combine old-world charm with modern operational excellence.

We are growing — and we are looking for a driven, detail-oriented Hospitality Manager to help elevate our standards, grow revenue, and ensure seamless day-to-day operations across our properties.

The Role

We are seeking a young, energetic, and highly organised Hospitality Manager with their own reliable transport. This is a hands-on leadership role for someone who thrives in a fast-paced hospitality environment and understands both operational excellence and premium guest experience.

You will oversee daily operations, support event execution, manage guest relationships, and assist with CRM and booking systems across the Blix portfolio.

Key Responsibilities:

Operational Management

• Oversee daily operations of Blix Tavern and accommodation units
• Ensure consistent service standards and brand presentation
• Manage opening and closing procedures
• Monitor hygiene, health, and safety compliance
• Maintain stock control and oversee equipment care
• Ensure team punctuality, professionalism, and accountability

Team Leadership

• Supervise and assist housekeeping staff
• Assist with staff scheduling and shift coordination
• Maintain service standards and brand culture
• Lead by example during service periods

Guest Experience & CRM

• Deliver a premium, personalised guest experience
• Handle guest feedback and complaints efficiently
• Maintain and update CRM systems (member details, guest preferences, bookings)
• Build relationships with regular guests and members

Events & Activations

• Assist in planning and executing private events, launches, and curated experiences
• Coordinate with suppliers
• Oversee event-day operations
• Support RSVP tracking and guest list management
• Follow up with guests post-event to maintain relationships

Booking & Systems Management (Beneficial Experience)

Experience with the following platforms will be advantageous:

• RoomRaccoon (Property Management System)
• Booking.com Extranet
• Airbnb Host Dashboard
• Online reservation management systems

Candidates with strong hospitality backgrounds but without direct system experience are still encouraged to apply.

Requirements

• 1 - 2 years’ experience in hospitality, guesthouse, restaurant, or boutique hotel environments
• Previous management or supervisory experience beneficial
• Experience in event coordination or guest relations advantageous
• Own reliable transport (essential)
• Availability to work evenings, weekends, and public holidays
• Strong leadership, communication, and organisational skills
• Professional presentation and guest-facing confidence
• High attention to detail and strong administrative ability

Compensation & Incentives

This role offers a competitive market-related base salary with additional commission-based incentives.

Performance incentives may be linked to:

• Guesthouse occupancy growth
• CRM-driven repeat bookings
• Monthly revenue targets achieved

High performers will have strong earning potential beyond their base salary.

What We Offer

• Competitive base salary
• Commission-based performance incentives
• Opportunity to grow within an expanding hospitality brand
• Exposure to curated events and private experiences
• Potential to grow into a Senior Operations role as Blix expands

How to Apply

If you are passionate about premium hospitality, take pride in operational excellence, and want to be part of a growing heritage-driven brand, we would love to hear from you.

Please complete the form below and we will be in touch should we wish to schedule an interview with you.

APPLY HERE